Privacy Policy

1. Introduction   This Privacy Policy explains how Hawqeye Private Surveillance (“we”, “us”, “our”) collects, uses, stores, and protects personal information obtained through the general use of our website www.hawqeye.au and any Google Forms accessed via links on our website. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or submitting information through Google Forms, you agree to the practices described in this policy.

2. Information We Collect

We collect information through both the website and Google Forms.

Information Collected Through the Website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and tracking data
• Information voluntarily submitted through contact forms or email links

Information Collected Through Google Forms:   When you complete a Google Form linked from our website, we may collect:

• Full name
• Email address
• Phone number
• Residential or business address
• Details related to surveillance services you request
• Any additional information you voluntarily provide

Google Forms is a third‑party service provided by Google LLC. Your responses are stored securely within Google’s systems and accessed only by authorised Hawqeye Private Surveillance personnel.

Sensitive Information:   If you provide sensitive information (e.g., incident descriptions, personal safety concerns), we handle it with heightened confidentiality in accordance with the APPs.

3. How We Use Your Information   We use collected information to:

• Provide and manage surveillance services
• Respond to enquiries and communicate with clients
• Prepare quotes, proposals, or service agreements
• Improve website performance and user experience
• Maintain internal records and compliance obligations
• Enhance safety, security, and fraud prevention
• Meet legal or regulatory requirements

We do not sell or rent your personal information.

4. Google Forms & Third‑Party Services

Google Forms:   When you submit information via Google Forms:

• Your data is stored on Google’s secure servers
• Google may collect metadata such as timestamps and device information
• Your information is accessible only to authorised Hawqeye Private Surveillance staff

Google’s privacy practices are governed by the Google Privacy Policy.

Other Third‑Party Services:   Our website may use or link to:

• Website hosting providers
• Analytics tools (e.g., Google Analytics)
• Email or communication platforms
• Social media platforms

These third parties may collect information in accordance with their own privacy policies.

5. Cookies & Tracking Technologies   We may use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and user behaviour
• Remember user preferences
• Support security and performance

You can disable cookies in your browser settings, though some features may not function correctly.

6. Sharing Your Information   We may share your information with:

• Service providers assisting in business operations
• Legal authorities when required by law
• Contractors or partners involved in delivering surveillance services (only when necessary and with confidentiality obligations)

We do not share information for third‑party marketing.

7. Data Security   We take reasonable steps to protect your information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Security measures include:

• Encrypted storage (where applicable)
• Restricted access to client information
• Secure Google Workspace environments
• Regular system monitoring

However, no method of online transmission is completely secure.

8. Your Rights (Australia)   Under the Australian Privacy Principles, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent for certain types of data processing
• Make a privacy complaint

To exercise these rights, contact us using the details below.

9. Retention of Information   We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Maintain business records

Information may be securely archived or deleted when no longer required.

10. Children’s Privacy   Our website and services are not intended for individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy   We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Effective Date”.